How on earth are these games so cheap?
When using RetroGrade to buy games your buying into our shared accounts.
What the #%^@ is a shared account?
A shared account is a company owned account that is shared by multiple customers but managed by RetroGrade. With our over sight
How do saves work?
With RetroGrade is currently only offering offline local saves. However, we are working on ways to bring personal online saves to RetroGrade. We’ll share significant updates with you on our social media pages such as YouTube, Instagram, and on our news feed here
How do I contact support?
You can contact our support team here. We also recommend browsing our support center articles, which may help answer questions or resolve issues.
When are products eligible for a refund?
Games or products that include virtual currency or other consumables and products or games that are marked as “non-refundable” are not eligible for refund.
Products and gift cards are eligible for refund within 14 days of purchase if they are marked as “refundable” or “self-refundable”. In addition, you may not be eligible for refunds if RetroGrade determines that you are abusing the refund policy. Learn more about our refund policy here.
Which payment methods are supported?
RetroGrade supports credit cards, PayPal, and a variety of alternative payment methods. Below is a list of the alternative payment methods we currently support. Methods carrying additional payment processing fees are marked with an *asterisk.