How on earth are these games so cheap? When you choose RetroGrade to purchase games, you're gaining access to our joint account system; A joint account is an account owned by the company and shared among multiple customers, all managed by RetroGrade with our oversimplifying.

How do game saves function?

Currently, RetroGrade only offers offline local saves. However, we're actively exploring options to introduce personal online saves. Stay tuned for updates via our social media channels and our news feed.

How can I reach customer support?

You can contact our support team here. We also recommend browsing this help article, which may help address your questions or concerns.

How are Refunds Handled?

Games or products containing virtual currency or other consumables, as well as those marked as "non-refundable," are ineligible for refunds. However, products and gift cards labeled as "refundable" or "self-refundable" may be refunded within 14 days of purchase. Please note, abuse of our refund policy may disqualify you from future refunds. For more details, consult our refund policy here.

What payment methods are accepted?

RetroGrade accepts credit cards, PayPal, and various alternative payment methods . See below for a list of currently supported alternative payment methods. Please be aware that certain methods may carry additional payment processing fees, indicated by an asterisk. Amazon pay, Apple Pay, Amex, Google pay, Master card, Shop Pay, PayPal, Venmo, Visa, Meta Pay, Discover.


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