Refund policy

Retrograde Return Policy:

You have a right to withdraw from the purchase of the Product within 14 days from the purchase. In order to exercise your right to withdraw, you need to use a proper tab on the Website or contact us through the support systems available on the Website. If you exercise your right to withdraw within said period, you will receive a full refund of your payment (for the Products to which your withdrawal from purchase applies and in the amount actually collected from you).

However, please bear in mind that all Products available for purchase through the Website are digital content. When your order is correctly paid and processed, you will receive an e-mail with summary of Products you bought and with possibility to access the keys or activation codes to these Products right away - you can gain such access by clicking on "View your order" button (or button with similar meaning). It could take up to 10 business days to process your refund.

When you click on the "View" button, you expressly agree to the delivery of the Product before the lapse of term to exercise your right to withdraw from the purchase. This results in the loss of your right to withdraw from the purchase. So, once access to the Product (its key or login file) has been enabled to you, the sale contract has been fully performed and you no longer can cancel an order.

However, you will be also entitled to a refund in following cases (if you’ve been charged with any fees or payments):

• the order has been canceled due to the safety reason;
• the order has been canceled due to our fault or fault of our supplier;
• failure to accept the payment by the payment operator's system;
• receipt the defective Product by the User (provided that you applied for a refund and that the complaint has been accepted);
• resignation from the Pre-order within the term specified in the T&C;

If you ordered more than one Product and you withdraw from the purchase of part of the ordered Products only, you will not receive a refund of the Operational Fee.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.